Everything was outlined and detailed to us from the start to the very end! Both Chris and Zack answered all of out questions and even answered questions that we hadn't yet thought about!
Truly Awesome very kind and very understanding.
Awesome concierge service from a false start to a new beginning; Veterans United was there by our side. Highly recommended.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
We closed in 19 days. Need I say more?
First time home buyer here. I was nervous because everyone says that buying a house is one of the most stressful things. Kedric and his team made it feel like a walk in the park. We even closed early!
I had an excellent experience working with Veterans United Home Loans throughout my home buying process. As an active duty service member stationed overseas, the entire process could have been complicated, but their team made everything smooth and manageable from start to finish.They were always responsive, professional, and patient when explaining each step of the VA loan process. Even with inspections, underwriting conditions, and a remote closing, they kept everything organized and communicated clearly the entire time.Thanks to their support, I was able to successfully close on my home without being physically present in the U.S., which meant a lot to me. I truly appreciate their dedication to helping service members achieve homeownership.Highly recommend Veterans United to any veteran or active duty member looking to buy a home.
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Dorian Henderson was great to work with. Although the process was long and cumbersome he was always available to provide assistance and definitely helped us throughout the process. Mr. Henderson was knowledgeable and professional.
Thank you Dorian!!!!
100 out of 10 not just 10 mr Ellis was perfect answered all my questions when I asked nights weekends didn't matter would recommend
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Seth was an amazing Loan Officer. Highly recommend working with him!
If you really want to know, feel free to call me and I will tell you why I would never recommend you guys ( lies , misinformation , uncertainty and more lies ) SUCH A SHAME FOR SOMEONE WHO BOASTS HAVING A 5 star average rating
Response from Veterans United
Hello Daniel,
I’m sorry to hear that your experience left you feeling this disappointed. It’s clear there was a breakdown in communication, and I understand how frustrating that can be.
Providing clear, accurate information is important to us, and I regret if at any point you felt uncertain or unsupported. Your feedback matters, and I would appreciate the opportunity to better understand what happened from your perspective.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
I hope we have the chance to connect.
Sincerely,
Claire S., Client Relations Manager
The process was easy.
Refinancing is a nightmare. Ours was a little complicated. Mickey and Justin soldiered thru it for us. Even tolerating our constant questions. Great communication and lots of patience from both of them.
Tommy Heller was absolutely fantastic to work with during my refinance this month. From start to finish, everything went smoothly and without any problems. He made the entire process simple, clear, and stress-free.Tommy was always professional, responsive, and willing to answer any questions I had. He kept me informed every step of the way and ensured everything stayed on track. I truly appreciate how seamless he made the experience.If you're looking for a knowledgeable and reliable loan officer, I highly recommend Tommy Heller. Thank you for making this such a positive experience!
The entire team was warm and professional throughout the process. I would highly recommend this company.
Eric has always given me great personal service Adam made to underwriting easy thanks to both of them
My loan team was awesome. They guided me every step of the way to my forever home.
Whitney was amazing. Super helpful and always available, even when she was out of the office. She was still always available.
One of best team efforts I’ve seen in a while. Don was the Commander of it all coordinating and keeping track of my home buying process from start to finish. As a leader I would promote him now ahead of peers.
Always a pleasure working with our loan team at Veterans United!
