Joel and his team has helped me several times and each time it has gone without incident. They are professionals and easy to work with. I highly recommend them to fellow veterans looking to either refinance or purchasing a new home! Thanks for all you do!
Can’t get any response regarding my statement after refinancing. My $6k buydown has disappeared.
Response from Veterans United
Hi Troy,
I’m really sorry to hear you haven’t been able to get clarity on your statement and that your buydown funds don’t appear as expected. I can understand how concerning and frustrating that must feel. That’s definitely something we want to look into right away.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can review your file and make sure everything is accounted for correctly. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
Veterans United has lived up to their reputation every time we have dealt with them. They put the veteran first and do everything they can to make it an easy, painless process.
The entire Veterans United team made my home buying experience smooth and trouble free. I wish I did not waste my time on any other mortgage companies.
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Being I have had 4 houses before. Working with Veterans United was a breeze compared to what I went through with the other homes I purchased. Everybody was on board with throughout the process and made it so easy.
The entire loan team at VU was outstanding. Liz, Michael, and more did a phenomenal job making the process simple and kept us informed all along the way. Would highly recommend VU moving forward.
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
The loan team that we have specifically, Dan has been out outstanding and extremely helpful
Veterans United made the entire process so easy. It was such a wonderful experience.
I would recommend my peers to at least shop around first as I essentially went straight to VU due to a recommendation from a friend who had a great experience.VU does a very good job at streamlining the process almost to a detriment, many times I felt confused as to exactly what needed to be completed because sometimes some of the "checklist" items on my landing page lacked context or specific instructions, this led to things being checked/ asked for last minute or even delaying closing. Additionally, I worked with several different people with different roles, and they never really defined what those roles where, so when I went to ask a question, often times I didn't know who to go to.I mostly worked through a "loan coordinator" who while they were cordial, I had a hard time getting ahold of their office. I had a few times where I called without answer or even left a message that was never responded to. When I did finally get ahold of them, they didn't seem to have many answers on hand and would have to go track them down, they also seemed to follow up on things last minute, leaving us to have to scramble to get requisite answers or follow-up paperwork. I just felt as though all these factors contributed to a delay in the process.Overall I had a decent experience with VU and maybe I had had a bad luck of the draw between the situation I was in, and people assigned to me. My recommendation to others if that if you go with VU, learn everyone's role and be proactive on your loan process.
Excellence in the mortgage industry = Veterans United.A new standard has been set by the good people of Veterans United with a streamlined process and outstanding customer service.
Benji Edward and Christine were awesome to work with made everything seem easy and it was quick to get my home.
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
Nothing compares to working with Sheldon Turek at Veterans United! He has helped me with multiple loans now. As a real estate investor, I have had a handful of experiences with different loan officers and companies. Nothing compares to working with Sheldon and his team at VU.They are top notch professional service. The process is always made simple, smooth, and the communication is impeccable. Not only would I recommend, but I do personally recommend them to people all of the time.
Everyone was so helpful. We had a little bump in the road, but it was handled swiftly.
As a first time home buyer and VA loan user they made the process as painless as possible and broke it all down step by step and always answered any questions I had
