The home buying experience is stressful enough on its own. Veterans United, and I have to speak specifically to tyler, Niesha, reggie and everyone else on the team that I missed, this has not only been the most stress-free experience in home buying, I have to say the most stress free in any large purchase experience! The online account that makes uploading files, notifications, instant updates and not to mention the service from your team, and in this case my team, is second to none...they make the experience feel like everyone is going through it together and there for help, guidance and support. Veterans United really has something special and I thank you in behalf of all veterans that can have the chance to work with you guys! Great Job!
Very thorough
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
The entire team was communicative, responded to every question in a timely manner, and all had great personalities to get along with and make this stressful time easy!!
Josh and the team at veterans united put in a lot of time and effort for my home loan, we’re always helpful and made the experience very stress free I would always recommend them.
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What great service! Applying was easy with help from Aaron and Gretchen. Was always available to answer questions and guide through process. I explained what I needed and Aaron was able to get that loan for me. Thanks to a wonderful team.
I have been trying to get Veterans United to recognize Disabled Veterans for property Tax purposes Ryley doesnt seem to understand that in the state of New Mexico they signed in there constitution Disabled veterans are exempt based on there percentage of disability they get that percentage off of there property tax. Example Im 80% disabled so I get 80% off my property tax. I have certification from the VA of that exemption and have uploaded to the VU's portal plus a 10,000 property tax exemption. I have filed these exemptions with the Valencia County Tax Assessors office. But the property tax is still on my loan documents. Fidelity Escrow here in New Mexico knows about this tax exemption but cannot do anything it until VU fixes loan documents.
Response from Veterans United
Hi Stephen,
First, I want to thank you for your service. I’m truly sorry for the frustration this situation has caused.
I can understand how upsetting it must be to have submitted your VA disability documentation and county exemption paperwork, yet still see property taxes reflected in your loan documents. When you’ve taken the proper steps with the VA and the county assessor, you should feel confident the information is being handled correctly.
Property tax exemptions, especially those tied to disability ratings, can involve coordination between the county, escrow, and loan servicing, but that does not make it any less frustrating when things do not appear to reflect what you’ve already provided. I’m sorry this has felt like an ongoing battle.
I would really like the opportunity to personally review your file and better understand what’s happening with the documentation and escrow setup. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
You’ve done your part, and you deserve clear answers. I appreciate you bringing this forward and would welcome the chance to help get clarity around it.
Sincerely,
Claire S., Client Relations Manager
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Good communication on follow-up
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Leah Maloney and her team were fantastic, informative and available
Sam was amazing in every way an answers everything an is great with answering the phone
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Dalton and the team at Veterans United did an outstanding job assisting me purchase my new house! Whenever I had questions Dalton would answer them quickly ensuring that I understood what he was telling me. With the documents that Veterans United needed being submitted electronically it made the closing process a breeze.
Pleasure working with Mason and team yet again. Appreciate the continued support and am very grateful for the ChicagoLand care package!
