Josh, Tyler and Abby were my team. Josh solid 8/10 sometimes hard to get ahold of but otherwise very knowledgeable and very professional. Tyler and Abby were the main problems -42/10 terrible terrible experience with them. Tyler couldn't find the address and put in no effort to find it. ALL of the research, digging and fact finding had to be done by the customer (me) just so we would close. Abby is a glorified cheerleader. She offered no help, screamed into the phone like it's cheer practice and didn't provide any insightful or meaningful input into the loan process AT ALL. Those 2 made the home buying process so stressful i almost went with another lender. Overall the only reason why we closed early was because I had to be a thorn in Veterans United side otherwise we would have not closed at all. I would recommend a different team or a different lender.
Response from Veterans United
Hey Michael,
Thank you for taking the time to share detailed feedback about your experience. I appreciate you recognizing Josh’s knowledge and professionalism, even while noting areas where communication could have been better.
I am very sorry to hear how stressful the process felt overall, particularly regarding communication and support during key moments. Buying a home should not leave you feeling like you had to carry the process on your own to get to the finish line. That is not the experience we aim to provide.
Your comments about responsiveness, coordination, and the level of guidance you received are important. I would value the opportunity to review your file and better understand what happened, including where expectations may not have been met.
If you are open to speaking further, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you again for your candid feedback.
Sincerely,
Claire S., Client Relations Manager
Steve Brockman's team was amazing
Thank you, VU! It has been a long road, but we have landed where we want to be at the exact perfect time. What a great transition. We are so happy!
We are living the dream!
Everyone was very helpful and quick with answering any questions I had.
Very great people to work wirh
Friendly, patient and explained the whole process in plain language. Great service!
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Our home buying experience with Veterans United was a very positive one.
We worked with Liz Tilley and Brenda Kelly. They are an amazing team, we hit a lot of obstacles during this process and they were there every step of the way.
Very professional all of the staff was very knowledgeable and always answered all of our questions ASAP. They will go over and above to make sure you have a smooth and perfect transition on your home buying experience. Would recommend 100%to anyone ready to purchase a new home.
Everyone I worked with was great! The team made me feel like getting me this home was more than just their job. I am glad that I had the opportunity to work with the Veterans United team and had some great conversations along the way!
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Experience first-hand why 361,990 homeowners give us a perfect score!
This was the best home buying experience I have had out of six past home purchases. I would highly recommend Veterans United to anyone!
I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!
Jeffery Howard and Andrea Rice were outstanding keeping us up to date and helping us follow through with all the things. We will definitely refer any friends and family to use veterans united in any future home buying endeavors!
This is the second home I’ve purchased but my first time going through Veterans United and I was dreading this process from my previous home buying experience. Tyler and his team were absolutely amazing from start to finish. They kept me updated on absolutely everything and made the process pretty much effortless for me. I would absolutely recommend Veterans United to any service member and veterans out there looking to purchase a home.
Johnny Mitchell and Elizabeth Brown were amazing to work with. They are very responsive and helpful throughout the whole process. Both of them are an absolute pleasure to work with.
