This team was very dedicated and did everything they could to make the process move along.
Easy, flexible, great learning process, great management, great rates, exceptionally smooth process.
Too much paper. I submitted several documents more than once because I didn't have a clear understanding of what was needed. I thought they asked for things that shouldn't have been necessary (ie Aqua fax needing information on the condo I own with my siblings, having to redo a gift letter because it had another bank's name on it, requiring statements from all my bank accounts,). I also received a disclosure with him correct figures which was upsetting because the amount was significantly higher. The final was what I had expected
Not knowing protocol but the delay in getting the appraisal Ordered put the deal in jeopardy. Although Susan was great.
The loan process went very smoothly.
There was a serious lack of communication between our Ryan and Susan. That made it really difficult to work with, both constantly asked for things that were already submitted to the other person.
Ryan was there for us every step of the way.
VU was simply amazing, their quality of service and client care was fantastic. The amount of support we received made purchasing our home easy and stress free.
The appraisal report was just a little slow and ran uncomfortably close to the closing.