Shane at Veterans United was excellent to work with throughout our home buying process. He was very knowledgeable, responsive, and always took the time to explain our options clearly. Shane made what could have been a stressful process feel smooth and manageable. I truly appreciate his professionalism and would highly recommend him to any veteran looking to purchase a home.
very easy to follow the step by step instructions and upload documents. would highly recommend Veterans United!
Great service and communication. Jennifer and Dana are wonderful
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
I would recommend to thoroughly research veteran approved home loan companies as much as possible prior to making a decision to use VU.
Super easy process loved the individuals who made this process achieveable.
Very professional and always helpful.
Overall, my experience with Veterans United Home Loans was excellent. The team communicated clearly throughout the entire process and made the home-buying experience smooth and stress-free. They were responsive, professional, and very knowledgeable about the VA loan process. I appreciated their guidance and support from start to closing.
It was an awesome experience to work with Andrew and Codi. Very professional and help me out a lot.
Closing numbers changed a bit and weren't communicated with an explanation which would have been helpful
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
This is my second home and this process with this company was outstanding! Shout out to Kelly and her team for a job well done. They were with me every step of the way and they did not pick up the phone I was contacted with an hour but most times right away.
Working with VU has been a pleasure. This is the 2nd time to make a VA purchase with VU. Mike Lyman and his team was tremendous. Their expertise and willingness to answer questions and provide information is unequaled. They are simply the best.
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Kelly Stephens provides outstanding customer service!!!
Jole and the team were outstanding. Every question was answered quickly and there were no surprises. The whole process went smoothly.
Outstanding, nay, SUPERIOR service! From initial contact, through hand-offs, everything was done professionally and we closed on time. They really know their stuff!
The whole staff at Veterans United made our journey a seamless and painless experience. I would highly recommend them to anyone. Thank You Veterans United!!
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Veterans United assigned me an A-team, which consisted of Drew, Courtney, Carter, and Stephanie! Drew got the ball rolling from our initial 1hr+ conversation to everytime I needed to discuss what was happening or just some reassurance, he was there! He really set the bar high as he prepared me for what was to follow. As a team, they worked together effectively ensuring that my home buying process was the the most pleasant experience...simply the best team of experts in their field!!!
Aaron was very helpful in making this buying process a success.
Amazing working these ladies and gentlemen over at Veterans united. Would recommend to everyone i know.
Our home purchase process a year ago was 10/10. Our refi process was 6/10. The rate is great and the loan team great however dealing with servicing teams and title company etc was a nightmare.
Response from Veterans United
Hi Daniel,
Thank you for your honest feedback. I am glad your home purchase experience was a 10 out of 10 and that you were happy with your rate and loan team during the refinance.
I am sorry to hear that the servicing and title portions of the process were frustrating. Even when different teams or third parties are involved, the experience should feel smooth and well coordinated. I appreciate you pointing this out.
If you would be open to sharing more about what made that part of the process difficult, I would welcome the chance to learn from your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
