Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
Josh was very professional and got me a good interest rate!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
The only issue I would address is buyer education. Although you have the educational videos I wouldn’t leave it to the buyer to review them. I would make it a requirement on the to do list to review those videos.
It was great working with all of the staff at Veterans United, they helped with the financing, with Video's to watch and get helpful information from, everything.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Jon and Kyle made the first time home buying experience great. It was challenging for me with things that I did not understand but they took their time to explain things and keep me updated on any changes. I am so grateful for them that I am in my new home.
I would think the use of docusign might sped things up? my last refie in 2020 used it a lot, still had to physically close. maybe its the VA? My second go with VA loan Guarentee.Also you need redundancy built into your servers.. auto fall over to secondary server..Durel
My Veterans United team were great! They led me through the process of selling my home. They actually got me $7,000 more than I had asked for. Then they helped me find a home that I love near family and a VA Medical Center in a city five states away. I'm very pleased with their service. Thank you Veterans United!
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They made the process very easy and worked hard for us to make sure everything went as smoothly as possible.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
Veterans United's team effort and hard work helped my family and I into the home we fell in love with. Thank you team!
