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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
454,303 reviews
856 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 454,303 unfiltered reviews

Starting on Page 20 of 15,144. Return to Page 1

5 out of 5 Stars

I did not think the home buying process could be this great. My wife and I were really worried initially with this being our first home purchase. Matt Rice and the rest of the team made sure we were always informed and had our best interests in mind. We couldn’t be any happier and none of this would have been possible without Matt!

headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars

Everyone I dealt with was very helpful. They kept me aware of everything that was going on.

headshot image of Dan Davis

Loan Officer: Dan Davis

NMLS# 59622

4.5 out of 5 Stars

I recently completed a VA IRRRL with Veterans United, and working with Jamie Itamoto was outstanding from start to finish. She was honest, upfront, and clear with me from the very beginning—no surprises, no pressure, just straight guidance and integrity. The rate she secured for me was excellent, and the entire process was smooth and respectful. I look forward to working with Jamie again when rates drop, and I’m grateful for the level of professionalism and aloha she brought to this refinance.

headshot image of Jamie Itamoto

Senior Loan Officer: Jamie Itamoto

NMLS# 2037615

5 out of 5 Stars

Great customer service and wonderful personalities from the loan team, everything seemed to go smoothly with their help.

headshot image of Celina Mowrey

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
headshot image of Greg Heins

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Photo submission from Brett E.

Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.

headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
headshot image of Christian Demand

Loan Officer: Christian Demand

NMLS# 1952534

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

excellent customer service!!

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars

Jeff Berrimger was really wonderful man to work with for a pretty long time! He went out of his way to make sure I was always in the loop! I could not have this without his awesome help! I would recommend him to any veteran! Thank you so much for caring and your support Jeff! Thank you so very much for your dedication!

headshot image of Jeff Barringer

Loan Officer: Jeff Barringer

NMLS# 1963144

5 out of 5 Stars

Brice was fantastic. Very communicative and informative. If he didn’t know an answer to my question, he was quick to get an answer. My realtor even appreciated how he kept her in the loop every step of the way.

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

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5 out of 5 Stars
headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars

Jason and his team were patient and supportive as we looked for our dream home. The application process was super easy. 5 Stars would finance here for a third time!

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

4.5 out of 5 Stars

They were willing to work with me and help me fix areas that needed fixing in order for me to qualify for the best loan possible.

headshot image of Lance Nilson

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars

I had a great experience working with David and the Kitchen Team during the purchase of my home. They were professional, responsive, and extremely knowledgeable throughout the entire process. They made everything smooth and stress-free, always keeping me informed and answering all my questions. I truly appreciate their dedication and support. I highly recommend David and his team to anyone looking to buy a home!

headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Photo submission from Brian W.

Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars

A pleasure as always. Phenomenal team to make the process professional and pain free. Great team.

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars

Wesley and Tyler were amazing, they answered all of my questions , which I had quite a bit of, and guided me in the right direction to make this entire experience as seamless as possible. We’ll be forever grateful to this team of hardworking individuals for the effort they put into get my family and I into our first home!

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars

Everything about the process was smooth and transparent. The VU portal made everything so much easier to submit and complete. Felicia, Tyler, and Jennifer were amazing!

headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

5 out of 5 Stars
headshot image of Nick Bruno

Loan Officer: Nick Bruno

NMLS# 2024186

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Experience first-hand why 361,473 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars

awesome experience.!!!

headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
headshot image of William Kennedy

Loan Officer: William Kennedy

NMLS# 2122775

5 out of 5 Stars
Photo submission from Karen W.

OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars

The whole team did a outstanding job with help fixing my credit to getting everything cleaned up for a approval. I would highly recommend and will use you for a refinance in the future

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

4.5 out of 5 Stars

Zane and his team were amazing. I highly recommend anyone to use veterans united. They went above and beyond my expectations!

headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars

From start to finish the experience was amazing. The entire team maintained a level of unmatched professionalism and consistency. Anytime I had a question or a sense of worry about the seekers timeline, they were there to answer and comfort us on our journey ensuring they could make it happen. And they did! I prefer doing business local, but with this team I always felt as if I were talking to the lender down the road. A+++!

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Devin and Dawn were exceptionally helpful during the entire process. Keep informed on what needed to happen and when.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

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