Our loan was very complex. The closing was pushed back a few times. I know that this was a tough loan to get closed but communication is the key. I felt like I had to do a lot of the back and forth between the realtor, insurance and closing agency that could have been done by the MLO. Also, there was info that was not communicated properly which delayed the process. Other than communication issues, the company got through the hard work and I would say overall a decent job.
Too much paper. I submitted several documents more than once because I didn't have a clear understanding of what was needed. I thought they asked for things that shouldn't have been necessary (ie Aqua fax needing information on the condo I own with my siblings, having to redo a gift letter because it had another bank's name on it, requiring statements from all my bank accounts,). I also received a disclosure with him correct figures which was upsetting because the amount was significantly higher. The final was what I had expected
