My team at Veterans United is absolutely phenomenal. My wife and I are forever grateful for their steadfast dedication to helping us get our home. We wouldn't be here without them.
Overall this was an exceptional experience! Thank you to the entire team!
Very professional and kind. Always there for customer
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The team at veterans united work very well and through some what seemed tough times to get my closing done. I would highly recommend them to anyone I know looking to buy.
Everyone we work with was very professional and caring. They made the loan process very easy..
It was over all a very good, stream line process with VU everyone on the team was very honest and upfront with everything we could and couldn't do with our VA loan and the ins and outs of the loan process as a whole.
The team was amazing when it came to handling the level of paperwork in a accurate and swift manner, if I had to do again I would pick Veterans United 100 times over
As always A1 Service
Veterans United is awesome and helps you step by step and was always helpful with me and any question or concerns i had, and made me feel confident buying my First house.
Great communication everyone was so helpful with about just anything you could think of for a move
I was very appreciative of all the hard work several people at VU did to make this deal happen for us and they were all so extremely pleasant to work with. This was a special situation for closing this deal in terms of what needed to be navigated but they pulled together as a team and got it done!
My family and I were very disappointed with our experience using Veterans United for our home loan. The biggest issue was the consistently poor communication. Both myself and multiple members of our real estate team had a very difficult time getting in contact with our loan officer and his supervisor. Calls and messages often went unanswered, and this lack of responsiveness ultimately caused our closing to be delayed by six days.Unfortunately, the timing couldn’t have been worse. We had already arranged and loaded a moving truck and adjusted our schedules to spend a long weekend getting settled into the new home. Because Veterans United failed to communicate and process things in a timely manner, we weren’t able to close as planned. I was forced to either pay additional fees to keep the truck longer or make a six-hour round trip to unload everything into a garage—still without access to the house we were supposed to already own.To make matters worse, both our loan officer and his supervisor were unhelpful throughout the process and rude not only to me but also to the professionals working with us. Rather than acknowledging the delays caused on their end, they repeatedly tried to place blame elsewhere despite clear documentation showing their lack of responsiveness.Although Veterans United may offer competitive rates, the service we received was far below acceptable. Based on our experience, I would not recommend them.
Response from Veterans United
Hi John,
I’m really sorry to hear about this experience. What you described sounds incredibly stressful, especially with a moving truck packed and plans already in motion. A lack of communication and a delayed closing can throw everything off, and I understand why that would leave you feeling disappointed and frustrated.
Not being able to reach your loan officer or their supervisor is not the experience we want anyone to have, and I’m sorry for the added strain this put on you, your family, and your real estate team. I’m also concerned to hear that the interactions felt unhelpful or rude. That’s not how we aim to show up for the people who trust us with something as important as a home loan.
I’d really appreciate the chance to look into what happened and share your feedback with the right teams. If you’re open to it, our Client Advocate team can review the communication and delays in more detail. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are usually returned the next business day.
Thank you for taking the time to share your experience. I truly wish things had gone differently for you and your family.
Sincerely,
Claire S., Client Relations Manager
Veterans United helped my wife and I be first time homeowners and this picture is from our closing day.
I was originally on track with another lender, until I stumbled upon Veteran’s United (and recommended by my colleague) and at first, the amount of outreach was a little overwhelming, but once I got on the phone with Greg my demeanor totally shifted. His professionalism, honesty and mentorship throughout the process made VU an easy choice! He paired me with my realtor, who has been amazing from that day, and even still after closing! I cannot say thank you enough, to Greg, and the whole VU team.
Veterans home united was great! The underwriting process it long, but we appreciated all of our team helping us understand what to do and what everything meant to get to closing!
Exceptional team to work with. From our perspective, everything was seamless and our requests were enthusiastically taken care of. We are very fortunate that this team was tasked with our loan.
