Veterans United was absolutely AMAZING, educational, caring, supportive,ALWAYS available no matter the day or time! The amount of pure attention to us no matter how big or small they guided us and held our hand from the second we got approved till even after the closing! I do not have enough words or gratitude for the opportunity and blessings they have provided to give us our home!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Working with Nichole since 2021 has been very pleasant and productive at the same time. I felt at ease with her guidance, how she has always meticulously covered every aspect of what's in the client's best interest. I am ecstatic with that part more than anything. Also. Her teammates, one in particular Gray that has taken great effort to keep things in order, with such grace and kindness. I have to give a new nickname to Veterans United. It is the "chik fila" of real estate. Im going to encourage my "Battle Buddies" to rely on Veterans United. No nonsense, responsive to questions, excellent process and the best customer service that I felt like was SUPERB!! Five stars being the highest I give!!
Veterans United failed me. They failed to communicate that we could not receive seller credits for repair and they cost us over $12k at the last minute right before closing.Will not be recommending them or doing business with them again.
Response from Veterans United
Hi John,
I’m really sorry to hear about your experience. Learning about a limitation like seller credits so late in the process, especially when it impacted you financially, would be incredibly frustrating.
You should have had clear communication and expectations well before closing, and I understand why this situation left you feeling let down. That’s not the experience we want for you.
If you’re open to it, I’d appreciate the chance to learn more about what happened and see where we can provide clarity. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience together.
Sincerely,
Claire S., Client Relations Manager
Shane Lowe and Kari Frank were amazing to work with. They helped with the unique technology Veterans United utilizes in the refinance process. I would recommend Veterans United to anyone looking to buy a home.
We had a great experience working with Jason as our lender. He was incredibly responsive, always taking the time to answer our questions and walk us through each step of the process. That level of communication made a huge difference. Jason consistently checked in with us throughout the entire process, which made everything feel smooth and supported from start to finish. He was always easy to reach, whether by call, text, or email, and we truly appreciated how accessible he was. Beyond that, he was kind, patient, and very informative—never making us feel rushed or overwhelmed. We felt confident and well taken care of the entire time. We would absolutely recommend him to anyone looking for a reliable and supportive lender.
Tonya was fantastic and made the whole process of this home loan so quick and easy.
They all did a fantastic job. I'll definitely recommend this team to everyone I know.
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
My team was amazing. They checked up on me, encouraged me and helped me through the home buying process in a way that made me feel welcomed.
Kelly was great to work with very knowledgeable and her communication was great..Made the process so much easier for us.We highly recommend working with her if your looking for a V A loan..
VA Home Loan team very knowledgeable and very helpful ever step
A mess.
Response from Veterans United
Hi Revone,
I’m really sorry this felt like a mess. That’s not the experience we want for you.
If you’re open to it, I’d like to learn more and help however I can. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Evan was amazing. Was always so nice and re-ensuring. He answered all our questions promptly . I couldn’t have asked for a better person to have this experience with.
