This is my first time ever completing a survey for a company but I had to after the level of service I received. From the beginning of this process they put my mind at ease and broke it down Barney style to make sure I understood everything. Even when I deployed they were able to provide the exact same level of service. This team IS the A team. Now, I not only get to come home to family, but to an actually house.
Thank you very much,
The Bishops
Not much to say about Veteran’s United, however Shannon Workman was awesome. Shannon was very professional, knowledgeable and willing to answer any question at anytime of the day. 10/10 would recommend (Shannon). We dealt with an FHA loan, which we understand to be a pain, but whoever is behind the scenes, dealing with the underwriting and the info needed to obtain the loan, I can’t give much credit to. There was info needed at the last minute on a scheduled closing day or we wouldn’t hear anything until after the scheduled day. All in all, Veteran’s gets a 7/10. Shannon really saved the rating.
I had an exceptional experience with the team. They made the entire process feel effortless and stress-free. Whenever I had any questions or didn't understand something, they were always available and willing to provide helpful answers. I truly appreciate their dedication to excellent customer service and would highly recommend them to anyone in need of their services.
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I am so happy to have had the opportunity to work with Veterans United. I did not come across one person during my buying process who did not exemplify excellent customer service. Daniel, my loan officer, was outstanding!!! He followed up with me often, communicated every step of the process and made sure to always call with a solution or two to any problems faced. I highly recommend him and Veteran United!
