Chris and the team were phenomenal from start to finish would recommend them to anyone looking for a home loan!
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
Our whole VU team was fantastic from start to finish
Easiest refinance I have ever had. So quick and easy.
This was by far, the simplest transaction to complete!! Greatly appreciated the process and inquiries from Ms Holly Ragan and Daniel Roberts.
Jacob would never answer the phone. Seth was playing the blame game. The underwriters are slow and ridiculous. Me and my agent found them to be a constant headache. I was able to talk with Seth’s supervisor as he told me he was the manager and I could not go above him.
As a vet, I could use any organization to provide me with my VA loan but I've chosen veteran's united for 4 house loans over the years. I will use noone else. Professional, caring, and extremely competent are words I would use to describe the team.
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
This was our second experience buying a home with the help of Veterans United and the second time we were blown away with amazing customer service! Every one involved was extremely knowledgable and professional. If we had questions, they had answers! If there were any issues or errors from our side of things, the Veterans United team found them and made things right and then notified us with every single update/change. If we ever move again, you can bet it will be our third time using Veterans United!
Nick was great to work with. This is my 2nd home purchase through VU and I will not go anywhere else.
Daniel Lowes was really helpful. This is my third house and I have used him every time.
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
Outstanding
There was zero guidance on the closing process. As soon as an offer was made all urgency left the team because they knew we would finance with VU. Zero follow up on payment schedules other than pawning our mortgage payment to another company. Avoid VU and save the headache.
Response from Veterans United
Hey Gabriel,
I’m really sorry to hear that you felt on your own once your offer was accepted. You deserved clear guidance through closing and better follow up around what to expect with your payments, and I hate that it felt like things lost momentum right when you needed more support. we’d really like the chance to learn more about what happened and talk through your concerns. If you’re open to it, please reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
