The team approach worked great. Never had a "concierge" for a home loan before. Nice touch.
Thank you for the professional support and service!
Would highly recommend hands down. My loan officer was Brent Schultz, loan officer made my home buying experience very easy, and appreciate all the help veterans United had given me and my family. With my experience so far the staff has been nothing but outstandingly helpful and professional from the beginning and with the mobile app has made the process extremely pleasant to use and can't come up with anything to thank them enough for finding the home my family to love.
We are thankful for VU.
My experience with Taylor Deppe and Abbie Schneider was the most positive and professional experience I’ve had purchasing a home. The never made me feel like i was a burden. Responded promptly, with clear and knowledgeable answers. If i ever do it again. I would have to work with either one of them. I will also tell my fellow vets in the area to request either one of them by name.
They were easy to work with!
The process was painless but at times overwhelming.
Very helpful, was always a call away from any needed information. Responsive to all questions expeditiously
The Veterans United rate could not be beat without a large buy down when compared to other loan companies.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
I would like to thank my team at Veterans United. They walked me through the process step by step and explained everything to me. They addressed all of my concerns and questions. I would highly recommend Veterans United.
Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.
The staff at Veterans United Home Loans are very through. They will explain things so you understand and they have your best interest.
Seems like a lot of paperwork but in the end it all worked out
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Experience first-hand why 359,735 homeowners give us a perfect score!
Very productive service walk me through every phase of transaction
VU team genuinely worked hard to satisfy the customer.
Zach and the awesome team at Veterans United did a great job of getting me into a home. Aleaha and Kurt Myers, Myers real estate in Sweet Home Oregon are rockstars I absolutely love them... from homeless to homeowner who woulda thunk?? Thank you thank you thank you I can't thank you enough thank you.
Veterans United was great to work with. They offered the most competitive rates and terms and were always there to help.
Mason and his team were absolutely phenomenal to work with, the team makes refinancing a breeze.
Thank you Amanda B and Allie for excellent customer service! It was a pleasure and such a smooth process. I felt supported and guided all the way.
