The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
The process was smooth and basically effortless, thanks to Stephen and Trent. 10/10
Communication could have been better. There were a lot of unanswered calls and emails.
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
Trey Barrow, Ana and the rest of the staff have been outstanding. They went above and beyond to make sure that my wife and I were ready for the move. Always ready to answer questions and make sure we had everything we needed.
2nd loan didn't go nearly a smooth as the first and will be my last with you guys. Between poor communication with the team and having to have Jon keep me from walking away mid process because he's apparently the only one that can communicate on that team. Add in the extra almost $2k it cost me to "extend" my rate lock 27 days its hard to recommend VU to my fellow vets.
Response from Veterans United
Hi Justin,
I’m really sorry to hear this experience felt so much tougher than your first one. When communication misses the mark and you’re left feeling unsure about what’s happening, it can take a lot of the trust out of the process. I can understand how frustrating it was to feel like you were holding things together mid-process and then dealing with unexpected costs on top of that.
If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time. We’d really appreciate the chance to look into what happened and make sure your feedback is fully reviewed.
I had a very positive experience with everyone that I interacted with at Veterans United. They helped me through every process and answered all of my questions. They were all very friendly and helpful.
A well-organized, competent organization. They work together to quickly process the piles of paperwork and make it look easy.
The whole process was very disorganized with little communication, next steps and what some terms mean. Additionally, there were several people calling to “set things up” when the closing was not even near.
Response from Veterans United
Hi John,
I’m really sorry to hear the process felt disorganized and unclear. When you’re trying to move toward closing, you deserve steady communication and a clear sense of what’s coming next, and I understand how frustrating it is when that doesn’t happen. I’d appreciate if my folks had the chance to look into this with you.
If you’re open to talking more, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com
Kenzie Tree and the Veterans United team were absolutely exceptional, providing the best possible support throughout my first home-buying experience. They expertly guided me through every step of the process, ensuring I secured a much-needed home for my mother and me.Kenzie Tree was particularly remarkable; she maintained an unwavering positive attitude and never let me feel discouraged, even when obstacles arose. She kept the "train rolling" efficiently all the way to the closing date. To top it all off, we closed right before Christmas, which was the most incredible holiday gift. I couldn't be happier with their outstanding service.
Loved our home buying experience with Veterans United. Great people, super easy to deal with!
This is my second experience with Veteran’s United and both have been great!
During the past 45 years of marriage, my wife and I have moved around and purchased a number of homes. We have never had such a good experience as we have with Veterans United Mortgage Lenders. We are truly impressed!
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Very professional, personable and detailed. High quality staff.
We did it Veterans United made it happen along with Jill our realtor first home we so Happy. Thank you all.
It was fast easy and customer service was exceptional.
